Refund policy

Terms of Service & Legal Notice

By visiting our site and/or purchasing products from Fio Hair, you engage in our "Service" and agree to be bound by the following terms and conditions, including all additional policies referenced herein.

1. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, interpreted, and construed in accordance with the laws of the Northern Territory (NT), Australia, without regard to conflict of law principles.

2. Electrical Specifications & Trademark Notice

We endeavor to present accurate product descriptions, heat levels (°C/°F), ionic concentration metrics, wattage outputs, and pricing. Independent Styling Brand Notice: Fio Hair is an independent beauty hardware brand and retailer. Fio Hair is not affiliated with, sponsored by, or endorsed by Dyson Ltd (Airwrap, Supersonic), SharkNinja, Revlon, ghd (Good Hair Day), or Conair LLC. Any technical or comparative descriptions are made strictly for general styling context. Fio Hair reserves the right to correct any inadvertent inaccuracies at any time without prior notice.

3. Heat Appliance Safety, Scalp Care & Non-Medical Disclaimer

Thermal Appliance Safety Notice: Hot styling tools reach high temperatures capable of causing skin burns or thermal hair damage if left stationary on hair sections for prolonged intervals. Always select appropriate temperature settings suited to your hair texture, utilize heat protectant sprays, and keep hot barrels away from direct skin contact or flammable surfaces. Never operate electrical hair tools near standing water or bathtubs. Scalp Massager & Hair Density Notice: Fio Hair red-light scalp massagers are cosmetic personal wellness devices intended to provide soothing vibrations and promote surface scalp relaxation; they are not clinical medical treatments, prescription drugs, or surgical cures for clinical alopecia, genetic pattern baldness, or dermatological scalp infections. Fio Hair is not liable for heat damage, burned surfaces, electrical shocks resulting from water submersion, or burns caused by improper tool operation.